nGenera Community - FrontPage

NEWS RELEASE: nGenera Acquires Talisma Corp, Powers Customer Experience On-Demand
by Aaron Papermaster on May 21, 2008 - 12:11 PM read 1665 times

Austin, TX - May 21, 2008 - nGenera^TM Corporation today announced it has acquired Bellevue, Washington based Talisma Corp., the leading provider of Customer Interaction Management (CIM) and Customer Experience on-demand software solutions. Financial terms of the deal were not disclosed.

Talisma's Customer Experience applications to accelerate nGen Customer on-demand and integrate into nGenera's Platform for Business Innovation

"The Next Generation Enterprise is dependent upon customer co-creation: expanding a company's interactions with its customers to span the entire lifecyle of touchpoints. We are delighted to integrate Talisma's customer experience applications into our nGen Platform. This will enable powerful mash-ups with our collaboration, business simulation, talent management and other on demand offerings bringing new composite applications to market." said Steve Papermaster, Chairman and CEO of nGenera.

"We are thrilled to put Talisma's Customer Experience suite onto nGenera's platform to create the market's most innovative nGen Customer offering," said Dan Vetras, CEO of Talisma, who will join nGenera's management team. "Together, we will lead the way in transforming businesses into Next Generation Enterprises."

Last month, nGenera launched its nGen Customer product offering - a suite of Web 2.0 SaaS applications integrated with advisory programs, executive education and customer-driven research. The combined capabilities of Talisma and nGenera's existing applications will enable companies to create exceptional customer experiences and harvest new product ideas. nGen Customer 's capabilities include: Continuous Sensing, Collaborative Innovation, Customer Experience Configuration, Customer Interaction Management, and Customer Experience Reinforcement.

Talisma customers include Aetna, AOL, Canon, Citibank, Comcast, Dell, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, and Sprint.

Talisma is the leading Customer Interaction Management and Customer Experience company in the market. Current Talisma customers will benefit greatly from the availability of expanded resources and powerful Web 2.0 collaboration tools, in addition to the software-as-a-service plus advisory programs made possible by the integration into nGen Customer. Service for existing customers will continue uninterrupted.

About nGenera

nGenera Corporation is an on-demand platform for business innovation that provides a suite of subscription-based offerings to enable the Next Generation Enterprise. Powered by software and people, nGenera's on-demand offerings give organizations sustainable, breakthrough capabilities in leadership performance, talent management and development, and customer experience. Customers that subscribe to the company's on-demand solutions include a marquee list of Global 2000 companies in a range of industries.

For more information, please visit http://www.ngenera.com.

About Talisma

Talisma is the leading Customer Interaction Management (CIM) software solution provider enabling organizations globally to deliver an exceptional online customer experience while dramatically increasing their efficiency and effectiveness. Talisma's customers include Aetna, AOL, Canon, Citibank, Comcast, Dell, Ford, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, and Sprint. Talisma is headquartered in Bellevue, Washington, and has offices located across Asia-Pacific, Europe, and North America. For more information, visit http://www.talisma.com.

Contacts:

Jessie Brumfiel for nGenera Ann Reichert
JB Labs, Inc. Talisma Corporation

jb@jb-labs.com areichert@talisma.com
805-686-2718 (office) 858-254-3676
805-350-1674 (cell)

Tags
FrontPage Secured

, News Releases Secured

John Ragsdale: nGenera's Acquisition of Talisma Shows Importance of Web 2 to Support's Future
by Aaron Papermaster on May 21, 2008 - 12:43 PM read 1543 times

May 21, 2008, by John Ragsdale

"I'm thrilled to see Talisma acquired by someone thinking ‘outside the box,' instead of another acquisition for customers and marketshare."

Read John's full post here.

Tags
FrontPage Secured

, News

1 reply

Log In to Reply | | Trackback | Permalink

DestinationCRM: Talisma Acquired by nGenera
by Aaron Papermaster on May 21, 2008 - 12:28 PM read 554 times

May 21, 2008, by Lauren McKay

"[nGenera] certainly has a vision and they are very quickly acting on that vision," says Chip Gliedman, principal analyst with Forrester Research.

Read the full article here.

Tags
FrontPage Secured

, News

Name Change: BSG Alliance Becomes nGenera
by Aaron Papermaster on Apr 29, 2008 - 02:02 PM read 1651 times

BSG Alliance Changes Name to nGenera Corporation, Releases Business Innovation Platform for Next Generation Enterprise

The solution suite—powered by software-as-a-service and community-driven innovation—includes nGen Talent, nGen Customer and nGen Leadership, available now

BSG Alliance today announced it has changed its name to nGenera™ Corporation to spotlight its mission to transform companies into Next Generation Enterprises. nGenera also unveiled its groundbreaking nGen Platform for business innovation and the first three end-to-end offerings delivered on the platform: nGen Talent, nGen Customer and nGen Leadership.

The profound business changes brought about by the combination of globalization, the talent crunch and Web 2.0 technologies are reshaping the economy at an astonishing pace. Companies must begin to operate and create customer value in entirely new ways. The nGen Platform offers Global 2000 companies a game-changing combination of software-as-a-service, talent and knowledge–—packaged into category solutions and delivered using Web services–—to address fast-traction areas of transformation.

The nGen Platform: World’s First On-Demand Platform for Business Innovation

The nGen Platform enables the company to design and rapidly deploy configurable solutions for growth and innovation to its customers–—globally and on demand. The platform further allows total flexibility and agility to evolve and extend each category solution as technologies, markets and business dynamics change.

nGens of Innovation: High Traction Areas for Next Generation Transformation

nGen Talent™ enables enterprises to identify, source and retain key resources anywhere in the world, and to provide an attractive, compelling work environment for the new workforce. Major capabilities include recruiting and on-boarding, learning and development, performance management, total compensation and collaborative culture.
nGen Customer™ gives companies the means to turn customer insight into compelling, differentiated products and services—to co-create complete customer experiences. Key capabilities include customer experience assessment, emotion mining, community-driven innovation, customer experience design on demand, multi-channel interaction, knowledgebase management, and Web monitoring and analytics.
nGen Leadership™ gives companies the strategy, frameworks, techniques and tools to innovate, grow, plan and realize their transformation into a Next Generation Enterprise. Capabilities include: on-demand strategy, collaboration, simulation, operating model design and analytics, as well as the creation of an "edge" for innovation and experimentation.

Strategic components that make up the nGen Platform, deliver its transformational power, and underpin each nGen category solution include:

The nGenera Innovation Network™: the world’s leading executive-membership research and educational organization, pioneering new business designs, models and strategies for the global economy. The nGenera Innovation Network is led by Don Tapscott, author of Wikinomics and 11 other business books, and one of the world’s foremost authorities on management issues.
Software-as-a-Service: the on-demand, always-growing software-as-a-service-based environment that powers nGenera’s solutions. It provides a reliable, secure, standards-based, multitenant environment for a rich ecosystem of composite Web-based applications that work together at the user interface, workflow and data model level.
Community-Driven Innovation™: the heart of the Next Generation Enterprise—collaboration—is embedded in every nGenera offering. A powerful suite of collaboration components enable applied Web-based collaboration environments, including simulation on demand for business scenario modeling, community-based analytics and Management Chain Automation™ to drive the complete innovation loop.

Each nGen category solution is available now on an annual subscription basis.

Quotes

Steve Papermaster

Chairman and CEO

nGenera Corporation

Insight from hundreds of customer relationships has informed our knowledge of what it takes to reinvent historic business structures. We co-create solutions with our customers – partnering with them every step of the way to help them perform and compete better in the global market.

Don Tapscott

Chairman

nGenera Innovation Network

The launch of the nGenera Innovation Network creates nothing less than a business innovation powerhouse. The Network will continue the groundbreaking work done by its originators -- my former company New Paradigm and also The Concours Group -- but with enormous new resources and capability. For business and government leaders who understand the power of the new Web and new business models for innovation, performance and competitiveness, the nGenera Innovation Network is an unprecedented ally.

Ciara Smyth

EVP and Chief Human Resource Officer

Houghton Mifflin Harcourt Publishing Company

Our business and industry are changing–and in a post-merger environment, our culture is changing too. We know that our future success in part depends on our ability to identify, develop, engage and retain our highest-performing employees. nGenera, as our key leadership-development partner, is enabling us to engage our highest-potential employees in new ways with Web 2.0 technologies. We’re having global dialogues between our top talent and executive management on key issues. This has been very exciting and effective—a real change in communication methods and content.

Rob Carter

EVP, Information Services and Chief Information Officer

FEDEX

The integration of New Paradigm and Concours Group into nGenera is a very noteworthy development. This is powerful–translating superior thought leadership into an execution capability and a new collaborative platform to enable companies like FEDEX to innovate new business models and stay ahead of the competition.

Multimedia

Steve Papermaster

Chairman and CEO of nGenera Corporation

link to bio

link to photo

link to high-rez logo

nGenera white paper

How the Next Generation Enterprise (nGen)

Is Different

download white paper

About nGenera

nGenera Corporation is an on-demand platform for business innovation that provides a suite of subscription-based offerings to enable the Next Generation Enterprise. Powered by software and people, nGenera’s on-demand offerings give organizations sustainable, breakthrough capabilities in leadership performance, talent management and development, and customer experience. Customers that subscribe to the company's on-demand solutions include a marquee list of Global 2000 companies in a range of industries.

For more information, please visit http://www.ngenera.com.

For a text version of this release, download the pdf: nGenera Corporation Launches Business Innovation Platform

Media Contact: