Blogs
Welcome to the nGenera Blogs. The nGenera blog roll, in the right-hand navigation column, provides you rapid access to the opinions and perspective from a number of nGenera’s leadership team. nGenera Blogs is a special part of the nGenera Community that we have placed in this section to make it easier to find and participate in the conversations.
Wikinomics
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I Lost My Laptop
Last night I left my red knapsack, with my white MacBook inside, in the back of a taxi cab. Needless to say, I’m a little upset. But the thing that is so frustrating about it isn’t the possibility that it ... read more -
MLB uses Web 2.0 to improve officiating
A few weeks, my colleague Ben Letalik wrote about the MLB in his weekly Wikinomics Report Card. This Tuesday, the MLB announced that it began installing IBM software to exploit the next generation of the ... read more -
Your Choice: Telecommunication or Horse and Buggy
Trips to the gas station have turned into quite painful experiences lately. I used to hate riding bikes and walking places but now it is becoming a necessity. The horse and buggy is becoming more appealing every day. It isn't ... read more -
OpenID: Passwords Simplified
A CNN article yesterday announced that MySpace will now be cooperating with OpenID. OpenID is a service that allows you to sign in to a variety of web accounts with one user name, password, and registration. Wordpress, AOL, ... read more -
Children of Men: The world in 2053?
While I'm an admitted proponent of the power of the Net Generation ( hence my new book), I'm also fascinated by the phenomenon of declining birth rates in much of the Western world and what this will mean ... read more - (All...)
Roy Youngman
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Atomic Units of Collaboration
In my last post, I suggested that groups of people could effectively collaborate on details if they had the mindset to do so, but most do not. In this post, I want to discuss ... read more -
Collaborating in Among the Weeds
Detail the devils in it, executives delegate it, and consultants typically fear it. Detail is the stuff that you can work on later when you are alone. Detail is the ultimate conversation and collaboration killer. Or is it? Wiki technology ... read more -
Collaboration: Follow the Passion
In my last post, I listed three behaviors senior people should consider when trying to encourage collaboration across the enterprise. The third behavior was Follow the Passion. This one I think is the ... read more -
When Group-Think Poses as Collaboration
I try to go on ski trips with about three other people. Too many more always seems to lessen the overall experience in some way. Often you find yourself waiting when youd rather be skiing. Sometimes you find yourself skiing ... read more -
Metadata Management by Wiki
As a former data architect, I still find myself networking with and interested in the work of data gurus at various companies. These are the guys and gals that build data models, design databases, create ETL logic, and manage what ... read more - (All...)
Esteban
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Global Concerns about the US Economy
I have been out of the country for a while (notice how I slip in an excuse for blog absence here–new trick I learned) and have come to realize that people outside the US are far more worried (aware?) of ... read more -
Dollar Panic
I have referenced the sliding dollar a couple of times in this blog, but until a recent The Economist cover story, I did not realize people were in a panic about it! I am no economist, so ... read more -
A more human place to work
Today I write from a plane on my way to one of our events at the beautiful Pebble Beach Golf Resort on the Monterey Peninsula (I know, I know, Ive got it rough) and was thinking about ... read more -
Well, I stand corrected. Last post I expressed s...
Well, I stand corrected. Last post I expressed surprise about the raging, emotional debate about offshoring. I was hoping to get some angry comments of my own but I guess I was not nearly provocative enough!In any case, today I ... read more -
Why are we still debating offshoring?
Its November of 2007 and we are still having violent discussions about offshoring. A recent post in InformationWeek’s blogs triggered, as of today, 162 mostly emotional comments. I think the ship has sailed, yet cannot resist ... read more - (All...)
Frank Capek
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Behavioral Engineering and the Design of Influential Experiences: Example - Influencing Sustainable Behavior
Let me start this important topic with a few points that should be intuitively obvious: The benefits associated with delivering an outstanding customer experience accrue from influencing customer behavior Customers either deliberately or incidentally change what they do when they ... read more -
Whose Experience is it Anyway?
I’d like to emphasize a point I’ve made in earlier posts. Your company does not have a customer experience… only your customers do. Although it might seem like this is splitting hairs, we’ve come to realize that the distinction is ... read more -
Influential Experiences and the Psychology of Escalating Commitment
Would you decide to just go out and spend $15,000 on tools to do a little work around the house? Are the improvements to your backyard worth the $12,000 you ended up spending? Would you decide to invest $3,000 on ... read more -
BSG Concours Launches Innovative Customer Experience Research Program
Customer Experience Concours is a unique research and development program dedicated to enabling major corporations to improve business performance by delivering a differentiated customer experience. The program will allow a select group of corporations to collaborate with the award winning < ... read more -
Customer Experience and the Element of Surprise
How do you get your customers to talk about the experiences they’ve had with you? Over the past week, I’ve had a few conversations with executives about improving their organization’s Net Promoter Score (NPS). While ... read more - (All...)
George Danner
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Inspirations from E2.0
I had the great privilege to attend Enterprise 2.0 this week in Boston with our friends from New Paradigm, now part of the nGenera Innovation Network. Perhaps it was the intellectual energy of Cambridge or the diversity and enthusiasm of ... read more -
The role of intuition and experience in modeling
I was visiting with a client the other day. We were talking about the possibility of building a model to support a small airlines operation. A gentleman in the room, a subject matter expert on aviation operations, turned to me ... read more -
Predicting the Future
I am often asked by clients, colleagues (and even family), "can your models really predict the future?". It's enticing to think that it's possible to know, with absolute certainty, how the future will play out--in a business dealing, in world ... read more -
Welcome to our journey
We are entering yet another exciting chapter in the history of Industrial Science. Founded just under three years ago, we have witnessed an amazing number of complex business organizations and the problems that they face. We have learned a great ... read more - (All...)
Tom Casey
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Pas, UMNO perlu bersatu bantah campur tangan AS
KUALA LUMPUR 2 Julai - Barisan Bertindak Perpaduan Melayu (BBPM) merayu Pas dan UMNO bersatu untuk menghalang campur tangan Amerika Syarikat (AS) dalam urusan dalaman negara. Ketua Umumnya, Osman Abu Bakar berkata, kedua-dua parti orang Melayu itu perlu segera berbuat demikian ... read more -
HR's Leadership Role in Organizational Spin-Offs
Introduction Organizational spin-offs offer companies the chance to reinvent the business while keeping a core of the familiar. Start a new company (NewCo), yet keep the advantages of existing customers, products, operations, and people. Re-focus an existing company (Parent) around ... read more -
Outsourced Contact Centers - The Service Imperative
At 12 PM a caller contacts a major U.S. airline to make a reservation and is connected to India. At the same time, a cell phone customer has a question about their new wireless plan and is connected to the ... read more -
Self Directed Leadership Development
The topic of leadership is like love; it defies definition in any organized manner. The same is the emerging view regarding leadership development as even those organizations, which profess to do it well, acknowledge that there are issues that ... read more -
High Performance Executive Teams
These days you cannot read a business periodical or participate in a meeting where the need for teamwork and frustration associated with sub optimization isn't being discussed. The sad truth is that in this era of restructuring where resources ... read more - (All...)
Julien Dionne
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New web forum for the EIM Community - Get your Answers Now!
Today I came across a web forum called "Ask Jon!" by OpenSymmetry. It's a great knowledge exchange platform where anyone can submit questions and answers.Most posts are currently related to Callidus TrueComp, but there are new categories ... read more -
SPM Analytics Webinar Tomorrow, 1PM Central
Remember to join the free Webinar: 5 Best Practices with Analyzing Sales Performance, hosted by OpenSymmetry and presented by Greg Livengood. When? Tuesday, July 22nd 1pm (Central). Find out more about the presenter here. Register read more - (All...)
Eric Larson
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Working with TinyMCE and Ext.TabPanel
e.laborate uses a javascript based rich text editor called TinyMCE. We also use a suite of desktop like controls built on top of the Yahoo! UI library called Ext. Like anything else these tools have their benefits and faults. When ... read more -
Thinking Like a Programmer
When someone says "programmer" there are plenty of pictures that might go through your head. Some think of the typical asocial geek type while other folks might imagine a big beard and laptop strapped to his chest doing the & ... read more -
Blogging for XML.com
I wanted to take a minute to let folks know that I will be blogging for XML.com! I'm very excited to have been chosen for this role and hope it can help in promoting community development towards the technologies that ... read more - (All...)
Tammy Erickson
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A Name for the New Generation: The Re-Gens
I heard from many of you that you were disappointed I hadn't suggested a name for the new, post-Y generation in last week's post. One of you asked how the whole naming of the generations business happens anyway. Regarding the ... read more -
Welcome the New Generation: The Realists, the Pragmatists, the Generation of Finite Limits
I suspect the next major generation is taking shape this year. Here's why. Many of the dominant traits of a generation are formed when its members are early teens - roughly ages 11 to 13. This is when children tend to ... read more -
The End of Line Managers as We Know Them - Peter Drucker's Prediction
Over ten years ago, in one of the first pieces of research we did on the changing workforce, the ever prescient Peter Drucker offered some provocative views about how the role of line managers might evolve. Peter succinctly outlined the ... read more -
Do We Need Weekends?
Got your attention with that one, didn't I? Let's talk some more about redesigning our organizations - hacking the enterprise. Here's another fundamental assumption upon which our organizations are built that I think has got to go: weekends. No, I'm not ... read more -
Who Got the Trophies? Debunking Another Gen Y Myth
One of today's popular data points on Gen Y is the number of trophies that were handed out at a typical little kids' soccer match or softball game. Commentators are quick to observe that a lot of kids got a ... read more - (All...)
Tony Gonzalez
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My Experience with Cloud Computing
Working with the Energy and Utilities vertical at nGenera we are seriously considering hosting a new product offering on the cloud using Amazon’s EC2 web service. My experience so far is very positive. Easy to ... read more -
Lost Steam? Find your lost soul with Social Media!
Everyday I see more and more of the “wikinomics” concepts being applied in real business scenarios. One of the latest is Starbucks. they have been loosing steam and they are now brewing a social media projectin order to find their”lost ... read more -
e-Business Platform
has anyone looked at Precis? Their focus is narrower than ours, but the concept of providing a platform & extensions prevails in their message. ... read more - (All...)
Brian Magierski
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How Enterprises are using Twitter
Here is a great article from today’s Boston Globe about how Comcast and Southwest Air are using Twitter - fascinating stuff. It also highlights Dell’s social ... read more -
Get Satisfaction!
Just happened upon a pretty cool new web service called Get Satisfaction. It is a community site self proclaimed as “People powered customer service for just about everything”. I found the service doing a search on private video ... read more -
Disney / Pixar - lessons in cultural integration
After being on the buy and sell side of many merger & acquisition transactions, one thing that is clear is that cultural integration is one of the toughest aspects of bringing two companies together following a transaction. It is the ... read more -
Social Media Today - Blogger of the Week
Many thanks to Jerry Bowles at Social Media Today (SMT) for featuring me two weeks ago as the Blogger of the Week, and for the cross-mention on SMT’s sister site read more -
Social Enterprise Software discussion buzzing last week
Across the blogosphere, the topic of “Enterprise Social Software” was hot this past week. Fred Wilson asks if the term itself is an oxymoron. Sam Lawrence makes a case here on how ... read more - (All...)
Susan Scrupski
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More fun with Enterprise 2.0 diagrams
Thanks for all the help and suggestions on the collaborative work of art in my last post. I’m still getting to making corrections/suggestions that came in on the comments. In the meantime, you can help yourself to the diagram, as < ... read more -
Circles of Expertise in 2.0 for Biz
For a long while now, Jevon MacDonald and I have been grousing about how the different players involved in delivering 2.0 solutions to business can often be confused and misunderstood. We started working on a graphic, which I’ll happily ... read more -
Andrew McAfee: Rebel with a Cause
A number of us at nGenera have been discussing internally what it means to communicate and create a supportive, yet fluid culture in the 2.0 era. One of our guys asked the question, “what was your ‘a-ha’ moment when ... read more -
Prepare Ye: the We Generation is Upon Us.
So, yeah. I wanted to change the world in my 20s. In some ways, I thought I could with Unix and my first Mac. But, mostly, I just ended up talking about it a lot to anyone who cared ... read more -
A Year's Summary of Personal Reflection II
It’s that time again when I feel compelled not only to wrap up highlights of the Enterprise 2.0 conference, but to divulge my thinking on where we are in the progression of widespread 2.0 adoption — in our personal lives ... read more - (All...)
Tom Steinthal
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NEWS RELEASE: BSG Alliance Announces Appointment of Three New Executives in New York Office
New York, NY – August 27, 2007 – BSG Alliance Corporation, the platform for Next Generation Enterprises, On Demand, has announced that three proven technology leaders in the financial field, Peter Robinson, David Arzt, and Michael Corino, have been appointed ... read more - (All...)
Katie Tierney
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Beautiful Time-Waster
Hat tip to MN Headhunter for this one… Wordle is a cute little tool for creating “word clouds” from your writing. I hopped on the site, told it to map my blog, and got this funky little picture: < ... read more -
Fix This Code, and You Might Get Your Dream Job
I try. I really do. I want to help the nGenera software engineering team so much that I’ve been trying to write Ruby on Rails code. The only problem is, I don’t have what it takes. I’m just not a ... read more -
Please come to Boston in the Springtime
…for the Enterprise 2.0 Conference! And you can use this handy promo code to save $100 on your registration or get a free pass to the Demo Pavilion! Today’s successful recruiters (or, as I like to say… ... read more -
Relaunch
Over the past several weeks, there have been two exciting changes for me. First and foremost, my company re-branded as nGenera. BSG Alliance was a great name with a lot of history, but we realized that our name didn’t ... read more -
Privacy 2.0
You knew it was bound to happen. You just knew it. As cool as Google Street View is, it had to cross the line somewhere. Somewhere appears to be Pittsburgh. Short story shorter: Couples house appears on ... read more - (All...)
Vaughan Merlyn
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IT Organization Design and the Value Disciplines
My recent post on Shadow IT: The Good , The Bad and The Ugly solicited an interesting comment about organization design and the placement of application development versus application support. This got me thinking back over years (probably 25!) ... read more -
Shadow IT: The Good, The Bad, and the Ugly
I’ve posted before about Shadow IT, but I want to revisit the subject - I think it’s a big issue that needs some more air. I’ve been reminded of this lately as I work with a client with a neglected ... read more -
The Widening Gap In Business-IT Maturity Levels
We have been compiling the results of one facet of our multi-company research into business-IT maturity - the maturity assessment that companies took as part of participation in the research project. The purpose of the surveywas to provide ... read more -
From Enterprise Architecture to Ecosystem Architecture
I’ve been thinking about IT architecture - more correctly, Enterprise Architecture, and most recently, something I’m referring to as Ecosystem Architecture. This thinking was stimulated by some of the results of our recent Reaching Level 3 ... read more -
Edginess and IT Innovation
In preparing for our upcoming Executive Perspective in Chicago on September 18/19, my team has been exploring what is meant by “edginess?” What does edginess look like in its various forms? When and how is edginess good, productive, ... read more - (All...)
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