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Further validation of Twitter as a customer experience touchpoint
by Brian Magierski on Apr 14, 2008 - 11:01 PM read 450 times
Source: http://brian.magierski.com/2008/04/14/further-validation-...

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These blog posts further highlight now Twitter has become a natural outlet for customer feedback as well as a relevant touchpoint.

http://www.readwriteweb.com/archives/how_to_get_customer_service_via_twitter.php

http://kzimmerman.typepad.com/background_noise/2008/04/dear-comcast-i.html#comment-109857586

http://www.thisisgoingtobebig.com/2007/12/does-jamba-know.html

Below are companies which have set up Twitter Channels.

Southwest Airlines

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Brian Magierski Secured

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, BSG, Social Media, twitter, Web 2.0, web2.0, word of mouth

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