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Conv Steve P.
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re: Customer interaction...or not?
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by Steve P. on Mar 31, 2008 - 01:10 PM read 72 times
 

Buying from Amazon = great customer experience. It always  knows my profile and preferences, is easy to navigate and use, full of helpful info , and self guided.

Most buyers don't complain if they don't get the service they want/expect, they just switch and buy elsewhere.

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