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re: Support vs. ITSupport
 a reply to Support vs. ITSupportby Joel Brandon on Mar 24, 2008 - 01:28 PM read 197 times |
You've nailed it, Erik. Support@bsgalliance.com is for external customer facing support requests involving use of the platform. ITSupport@bsgalliance.com was, and will continue to be for internal facing customers (read=BSG Employees) seeking assistance with enterprise systems, services and infrastructure.
The distinction is less important than it may seem, for employees. Any support request addressed to ITSupport@ that may be better suited for support@ will be forwarded to the appropriate place. This is similar to how we handle other non-IT related support questions. We won't ignore them, we'll just forward them to an appropriate handler.
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