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Conv Erik Britt-Webb - @eseiberling No, but you can have an info bon fire!
Rank_member 		Support vs. ITSupport
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by Erik Britt-Webb on Mar 21, 2008 - 10:52 PM read 683 times 		 

I understand we should use the link to support@bsgalliance.com. I noticed that's similar but different from the ITSupport@bsgalliance.com address that we were told we should be using for general IT support issues.

Can you clarify the difference?  Is support@ just for e.laborate, versus ITSupport@ for other IT issues?

Thanks,
Erik


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  • Conv Joel Brandon
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    by Joel Brandon on Mar 24, 2008 - 01:28 PM read 196 times     		 

    You've nailed it, Erik.  Support@bsgalliance.com is for external customer facing support requests involving use of the platform.  ITSupport@bsgalliance.com was, and will continue to be for internal facing customers (read=BSG Employees) seeking assistance with enterprise systems, services and infrastructure.

    The distinction is less important than it may seem, for employees.  Any support request addressed to ITSupport@ that may be better suited for support@ will be forwarded to the appropriate place.   This is similar to how we handle other non-IT related support questions.  We won't ignore them, we'll just forward them to an appropriate handler.


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