Members: Join   Log In
« Massive Combat System Integrates Personnel and Weapons in Real-Time | Home | The Unwritten Rules of Project, Program and Portfolio Management »
Conv By: AGreen
Icon-thread a reply to Helping Customers Lose Wait
by AGreen on Jan 28, 2008 - 04:09 PM read 156 times
Source: http://customerinnovations.wordpress.com/2008/01/11/helpi... 		External

Good point about solo waits being longer than group waits. And interesting that you mention Whole Foods. They do a lot of things right in terms of customer service, and they appreciate queueing theory. In NYC, they use a single queue feeding cashiers, instead of multiple separate queues. Always better that way, according to Mr. Erlang. :-)


Customer Analytics, customer experience, customer innovations, Frank Capek, maister, psychology of queueing, psychology of queuing, psychology of waiting, richard larson, waiting, waiting experience
Rating (0.0) 
Rt-00-16

Log In to Reply | Log In to Copy | Tell a Friend | Abuse_16x16

Featured

Project ITR
Project CBS
Project LIM
Wiki Archive
Concours Archive

Author Profile

Anonymous User  Feed_small Secure_feed_16

Moderator

Tag Cloud

academia advertising Apps Team Blogs branding Brian Magierski BSG business model citizen participation cloud computing Collaboration collective intelligence Communication Community connectivity content copyright crowd sourcing customer co-creation customer experience customer innovations Data Demand Maturity dilbert Documentation e.laborate Education election Elmore Enterprise 2.0 environment Espen Andersen Facebook Frank Capek gaming GenX Globalization Google gov 2.0 government Industry Innovations internet Irregulars IS Management IT Infrastructure IT Management IT Maturity Jeff Milne Julien Dionne Katie Tierney Leadership Marketing mash-ups mashups mass collaboration Media & Articles N-Gen Net Generation New Paradigm News Next Generation Enterprise nGenera Product Management Office 2.0 Open Source Openness Outsourcing platforms policy politics Privacy prosumers Recruiting RSS SaaS search Security SOA Social Media social networking Supply Maturity Talent Talent Management Tammy Erickson Technology Tom Steinthal transparency twitter Uncategorized user-created Vaughan Merlyn Web 2.0 wiki workplace Wikinomics wikipedia Wikis YouTube

Subscribe

Feed for nGenera Community:
Feed_small Public Secure_feed_16 Secure

Why subscribe? What is RSS?