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By: itorganization2017
 a reply to IT Service Management vs. IT Product Managementby itorganization2017 on Jan 21, 2008 - 10:09 AM read 136 times Source: http://itorganization2017.wordpress.com/2008/01/21/it-ser... |
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Rich, this is helpful - thanks. However, I must push back on one important point. You say, “IT organizations are becoming Managed Service Providers.” I agree, but if that is all they aspire to or achieve, they will be stuck in what I call “Level 2″ hell (see my earlier posts on our 3-Level Business-IT Maturity Model). As a maturity model, Level 2 is a critical stepping stone to Level 3, but it typically fails to stimulate, identify and deliver against the real business value opportnities. I will pick this up in tomorrows post.
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