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By: Rick Lemieux
 a reply to IT Service Management vs. IT Product Managementby Rick Lemieux on Jan 21, 2008 - 08:24 AM read 137 times Source: http://itorganization2017.wordpress.com/2008/01/21/it-ser... |
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IT and Network Service Providers have been performing the task of delivering value added IT and Network services to the enterprise for years. They have done by aligning themselves around the following organization model.
1. Service Strategy (Product Management) team
2. Service Design Team
3. Service Transition (Implementation) Team
4. Service Operation Team
Without knowing it they were operating in what is now know as the ITIL V3 Service Lifecycle. I’ve recently written an article (http://www.itsmsolutions.com/newsletters/DITYvol4iss01.htm) classifying the five domains of the ITIL V3 Service Lifecycle as the five new silos of IT.
5. Service Improvement Team. In the article I state how IT Product Management is one of the key roles supported under the Service Strategy domain.
IT organizations are becoming Managed Service Providers and should think about organizing themselves around a model that has worked so succesfully for others in the past.
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