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By: Cindy Allingham
 a reply to Wecome Back, Information Center - All Is Forgiven!by Cindy Allingham on Jan 17, 2008 - 01:39 PM read 167 times Source: http://itorganization2017.wordpress.com/2008/01/10/wecome... |
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As a manager of an IC in the late 80s, I revelled in the ability to provide business users with a window into new technology and how it might be used to solve business problems. The mistake that was made then, I believe, still exists today. The IC was staffed with people who knew the technology well and were able to articulate capabilities. However, IC staff knew very little about the business problems faced by their users.
Fast forward to 2008. IT staff are necessarily focused on technology, IT operations and capabilities, but are not savvy about business issues. Moreover, they are not invited to participate in business processes or sought out for their views on how the business might change to take advantage of capabilities.
A great example is DB2, which is nearly 30 years old. When it was introduced by the IC I managed it was heralded as a great step by business. Since then many database tools have been offered and the technology has progressed. However, the problem then, as now, was that business users resisted pooling their knowledge to define and standardize data, preferring to operate in isolation of one another from a data point-of-view.
Business users are a lot more technologically knowledgeable now, so you would think that they know better how to get the best out of business data. Don’t bring back the IC until business users can figure out what they want to do, and then make sure that business expertise is included in the mandate.
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