The popularity of VoIP has steadily increased over the last few years, with VoIP adoption rates rising at a 12% annualized rate from 2005-2007.

This year, our research indicates that, for the first time, the majority of businesses will have implemented some form of VoIP technology.

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Over the last few years, business and governmental organizations of all sizes have been giving priority to spending for new initiatives, as is typical in periods of economic growth. But inevitably those will priorities shift, and shift quickly, as the business cycle turns.

In today's climate of slowing economic growth, IT managers need to be ready to defend the efficiency of their ongoing operations against pressure to make cutbacks while sustaining investment in high-priority strategic initiatives.

This study is based on interviews with IT executives and a Computer Economics survey conducted in October and November 2007 on IT budgeting.

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The cost of supporting an ERP system goes far beyond the vendor's maintenance fees. The largest part of ERP total cost of ownership is the cost of internal resources, such as applications programmers, DBAs, business analysts, administrative personnel, and help desk. Yet, there is remarkably little data available to benchmark these costs.

To determine these important staffing ratios, we've launched a new survey to determine typical staffing levels in various categories required for ongoing support of ERP systems.

If you complete the 10-minute survey, we'll send you a free summary of the results.

Note to software vendors and consultants: please do not attempt to answer on behalf of clients or your own organization. Rather, you may forward the survey link to your clients for them to answer directly.

Take the survey now >>

The key premise of chargeback strategies--that IT expenses should be allocated as closely as possible to the business activities that create the demand--seems like a rational approach to sound business management. If business-unit decision-makers perceive IT to be "free," they will be unable to account for the true cost of business investments and activities.

This Research Byte is an executive summary of our full report and survey on current practices in the chargeback of IT expenses to users.

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Storage Virtualization: Benefits and Risks
2008 IT Spending Outlook: Anemic Growth
Application Consolidation Provides Major Payoff
DBA Staffing Ratios: Executive Summary
The ABCs of Storage Area Networks
Application Developers Getting Largest Pay Hikes
Optimizing Application Development Staffing Ratios
Regulations: Mixed Blessing for the Security Program
Data Center Costs Are Changing
Network Staffing and Spending Ratios
Data Center Consolidation: Benefits and Costs
The Prevalence of IT Outsourcing
Pros and Cons of Handheld Email Devices
Unix Beats Windows and Linux Data Centers in Economies of Scale
Desktop Support Staffing Ratios
ITIL Refresh Provides New Focus on Business Needs
The Coming Wave of IT Retirements
Hot Times in the Data Center
Server Virtualization Rates Overall Are Still Low
Trends in IT Security Threats: 2007
Challenges in IT Staffing
Staffing the Business Analyst Function
RFID Adoption Stalls
ITIL Continues to Grow and Evolve
SOA Adoption Trends
Ten-Year Trends in IT Spending (2007)
Server Support Staffing Ratios
IT Management: Does It Scale?
Computer Leasing: Plan to Get Out Before You Get In
Staffing for Project Management and the PMO
The Business Case for Software as a Service
Help Desk Staffing Ratios