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Conv By: Frank Capek
Icon-thread a reply to Helping Customers Lose Wait
by Frank Capek Rank_member on Jan 12, 2008 - 11:53 AM read 176 times
Source: http://customerinnovations.wordpress.com/2008/01/11/helpi... 		External

The great philosopher, Yogi Berra, commented on businesses that don’t effectively address the waiting problem…

“Nobody goes there anymore… it’s too crowded!!”


Customer Analytics, customer experience, customer innovations, Frank Capek, maister, psychology of waiting, richard larson, waiting, waiting experience
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