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By: vinnie mirchandani
 a reply to Enterprise Suits Up for the Ride, but Seeks a Safe Landingby vinnie mirchandani on Dec 09, 2007 - 11:07 PM read 125 times Source: http://susanitsa.wordpress.com/2007/12/09/enterprise-suit... |
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Susan, as CIO I would approve your direct access via web 2.0 in a heartbeat…because you are the ultimate customer and know your own data best..that is line with the design principle of “capture data at source once in electronic format”….unfortunately the “internal customer” who takes your scanned copy today and enters it is probably whining about how poor his/her data entry user interface is and wants that upgraded…there in lies the challenge a CIO faces - they should be focused on empowering the source like you through self service or other capture methods…but intermediaries trying to save their own jobs and budgets often have more sway…
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