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Conv By: A Break in the Service Profit Chain: Why Increases in Employee Engagement Dont Improve the Customer Experience? Customer Innovations - Driving Profitable Growth
Icon-thread a reply to Observation and Elicitation: We Like to Watch!
by Frank Capek Rank_member on Nov 16, 2007 - 05:38 PM read 150 times
Source: http://customerinnovations.wordpress.com/2007/11/04/obser... 		External

[…] Customer intelligence specifically designed to close the gap between customers experiences and internal beliefs (see: Observation and Elicitation: We Like to Watch ) […]


cognitive bias, Cognitive Ergonomics, Customer, customer experience, customer innovations, elicitation, Experience, Frank Capek, mental model, motivational bias, observation, schacter, seven sins of memory, Uncategorized
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