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What's Missing from the Web 2.0 ROI Story Ragsdale's Eye on Service
belongs to Industry  by J Ragsdale on Nov 04, 2008 - 01:11 PM read 137 times Source: http://jragsdale.wordpress.com/2008/09/15/whats-missing-f... |
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Thanks to Dave Lowy for pointing out this article, which I found very positive on the applicability of our technology to this problem domain.
"I'm gearing up on this topic to publish some research in 2009 on the best practice metrics and ROI story for communities, and I've run into a functional gap in Web 2.0 solutions that prevents some huge potential ROI: bridging internal and external communities"
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