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re: Outstanding Customer Experience Starts Before the Customer Arrives
 a reply to Outstanding Customer Experience Starts Before the Customer Arrivesby Ruth Malone on Aug 28, 2008 - 09:41 AM read 84 times |
Keri,
This is such a wonderful example of a personal touch and one that we all need to remember. It's a great way to differentiate yourself by making sure the client knows you are there if they need anything and that you truly value their business. In this case the email that was sent probably involved very little effort but it speaks volumes about the hotel and makes you feel as if you matter which really is so important in business these days. Thanks for sharing! Enjoy your trip.
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