nGenera Community

Member Profile

User

Rank: Member Rank_member , Member since Aug 30, 2007

Logins: 32, Last Login: Aug 28, 2008 Total Items Created: 57, Replies: 45, Favorite this profile:

Personal Details

Display nameFrank Capek

Company nameBSG Concours

Web Address (URI) www.concoursgroup.com

Interest Group Memberships

Agile Talent
65 members
Created by Andy Shimberg

Blogs
53 members
Created by Brittain

Business Leadership Team
27 members
Created by Ed Mello

CE Product Offering
7 members
Created by Kelly

Customer Experience Network
13 members
Created by Aaron Papermaster

Dominion Customer Experience
10 members
Created by Tom Nickles

nGen Customer Interest Group
5 members
Created by Frank Capek

nGenera Messaging, Sales Tools
38 members
Created by Steve Douty

nGenera: Start Your nGens!

93 members
Created by Aaron Papermaster

Offerings Portfolio
45 members
Created by Steve G

Started by Frank Capek

	Conversation Details / Tags	Last Post	Views / Replies
	The Anatomy of Wow! by Frank Capek Employee Experience, Frank Capek, Uncategorized, consumer psychology, customer experience, customer innovations, customer persona, customer personae, emotional experience, employee engagement, experience management, experience specification, signature experience, unwritten rules	Aug 20, 2008 - 12:48 PM by JoAnna Brandi	62 / 1
	Behavioral Engineering and the Design o... by Frank Capek Cognitive Ergonomics, Customer Analytics, Frank Capek, Utilities, customer behavior, customer experience, customer innovations, energy conservation, energy consumption, experience design, fostering sustainable behavior, personae, sustainable behavior	Jul 13, 2008 - 04:53 PM by lamarguerite	426 / 3
	Whose Experience is it Anyway? by Frank Capek Frank Capek, affective design, customer experience, customer innovations	May 06, 2008 - 11:09 AM by Alan Savoy	1454 / 3
	Influential Experiences and the Psychol... Cognitive Ergonomics, Employee Experience, Frank Capek, carol tavris, cognitive dissonance, consistency bias, customer experience, customer innovations, elliot aronson, escalating commitment, festinger, irrational escalation, robert cialdini	Feb 04, 2008 - 07:41 PM by Frank Capek	619 / 0
	BSG Concours Launches Innovative Custom... BSG Alliance, Don Tapscott, Frank Capek, Wikinomics, clued ink, customer experience, customer experience concours, customer innovations, growing up digital, lou carbone, naked corporation, paradigm shift	Feb 04, 2008 - 04:10 PM by Frank Capek	617 / 0
	Customer Experience and the Element of ... by Frank Capek Frank Capek, customer experience, customer innovations, delta, element of surprise, john gottman, net promoter score, nps, orienting response, randy brandt, word of mouth	Feb 11, 2008 - 03:31 PM by Eric Levy	1287 / 5
	Neuroeconomics Overview: The Mind of th... Cognitive Ergonomics, Frank Capek, Read Montague, affective forecasting, behavioral economics, cognitive dissonance, consumer psychology, customer experience, customer innovations, daniel gilbert, evolutionary economics, framing, john nash, kahneman, michael shermer, miswanting, nash equilibrium, priming, social influence, the mind of the market, tversky, violation of justice	Jan 25, 2008 - 06:00 PM by Frank Capek	497 / 0
	Cognitive Ergonomics: Framing and Prim... Cognitive Ergonomics, Frank Capek, Neuroeconomics, ariely, behavioral economics, christine boskoff, consumer psychology, customer experience, customer innovations, framing, jiffy lube, kahneman, lowenstein, mountain madness, prelec, priming, tversky	Jan 24, 2008 - 10:15 PM by Frank Capek	419 / 0
	Designing Socially Influential Experiences Cognitive Ergonomics, Frank Capek, Neuroeconomics, cialdini, consumer psychology, customer experience, customer innovations, reciprocal concessions, reciprocity, social justice, social proof	Jan 19, 2008 - 10:31 PM by Frank Capek	529 / 0
(Top...) (More...)

Personal Tags

Current Tags:

No current personal tags

View the nGenera Community Cloud

Site Navigation:

Member Profile

Personal Tags